Senior Care Telecom, Built In-House.

Not a reseller. Not a white-label. Built from the ground up for skilled nursing and senior living.

UniVoxx delivers enterprise-grade VoIP with powerful analytics dashboards that turn your phone system into actionable intelligence about facility operations, resident care, and clinical outcomes.

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Facility
Census
911 Calls/Bed
Status
Oak Manor
120
0.02
Below Average
Riverside
95
0.04
Below Average
Mapleview
110
0.13
Average
West Park
85
0.15
Average
Oakwood
102
0.22
Above Average
911 Call Analytics by Facility
⚠
Critical: Missed Calls
Mapleview has missed 10/10 calls in last 35 minutes
🚨
911 Call Spike
80% increase in 911 calls at Riverside facility
Instant Alerts
UniVoxx Desk Phone
Oak Manor West Nurses Station
Phone offline • Last connected 30 minutes ago
Other remaining 39 phones online
AI Likely unplugged
Offline Phone Detection
68,875
Answered
9.2s
Avg Time to Answer
5,223
Missed
74,098
Total Calls
Real-Time Statistics
CORE PLATFORM

Everything You Need for Senior Care Communications

Built specifically for skilled nursing and senior living facilities with features that actually matter to your operations

📞

Enterprise VoIP Phone Service

Crystal-clear call quality with 99.99% uptime. Unlimited calling, advanced call routing, voicemail-to-email, auto attendants, and all the features you need—without the complexity.

📊

Real-Time Analytics

Live dashboards showing unanswered calls, response times, call volumes, and trends across all your facilities—insights generic VoIP providers can't provide.

🚨

Emergency Call Tracking

Automatic logging of every 911 call with detailed analytics to identify patterns that impact readmission rates and care quality.

🏢

Multi-Facility Management

Manage unlimited locations from one dashboard. Compare performance, standardize operations, and share best practices across your entire portfolio.

🔒

Critical Line Protection

Built-in safeguards prevent accidental disconnection of nurse stations, emergency phones, and life-safety equipment—features designed for healthcare facilities.

⚙️

Proprietary Platform

We own our entire stack—from SIP trunks to dashboards. That means rapid feature development, custom solutions, and no reliance on third-party providers.

VOIP PHONE SERVICE

Healthcare-Grade Phone System

Not just analytics—a complete, reliable phone system built specifically for healthcare operations

  • ✓

    Unlimited Calling & Extensions

    Unlimited local and long distance calling throughout the US and Canada. Add extensions instantly as needed—scale your system as your facility grows.

  • ✓

    Advanced Call Routing & Auto Attendant

    Ring groups, call forwarding, follow-me routing, time-based routing, intelligent call distribution, and professional automated attendants with custom greetings and multi-level menus to ensure calls reach the right person at the right time.

  • ✓

    Hold Music Builder with AI Voices

    Create custom hold music and messages with AI-generated voices. Professional, branded hold experiences that inform callers while they wait.

  • ✓

    Voicemail to Email

    Get voicemails delivered directly to your email inbox with audio attachments. Never miss an important message from families or care coordinators.

  • ✓

    Softphone Apps

    iOS/Android mobile apps, Mac and Windows desktop apps—work from anywhere with the same features and reliability as your desk phones.

  • ✓

    Call Recording & Compliance

    Optional call recording for quality assurance and compliance.

  • ✓

    99.99% Uptime Guarantee

    Carrier-grade infrastructure with redundant systems and automatic failover. Your phones work when your facility needs them most—24/7/365 reliability.

Phone System Status Active Lines 1,247 ↑ All systems operational Call Quality 99.8% HD Voice Quality Core Features Active Unlimited Calling - US & Canada Auto Attendant & IVR System Advanced Call Routing Voicemail to Email 24/7 Healthcare Support 99.99% Uptime SLA
ANALYTICS & INSIGHTS

Dashboards That Drive Better Outcomes

Your phone system holds valuable data about facility operations. We make it visible, actionable, and tied to the metrics that matter.

Multi-Facility Dashboard Total 911 Calls 234 ↑ 26% vs last week Avg Answer Time 9.23s ↓ 18% improved Missed Calls 5,223 ↓ Below target Busiest Time Insights Peak Hour: 2-4 PM 11,803 calls Morning: 8-12 PM 9,420 calls Evening: 4-8 PM 7,105 calls ⚠ Critical Alerts Mapleview 110% increase in 911 calls Oakwood 80% increase in 911 calls
  • ✓

    911 Call Pattern Analysis

    Track emergency calls by facility, shift, and location. Identify if you're calling too much (potential quality issues) or too little (potential under-reporting). Correlate with readmission rates and length of stay.

  • ✓

    Unanswered Call Intelligence

    See exactly when calls go unanswered, which departments miss the most calls, and how it impacts family satisfaction and admission inquiries. Optimize staffing based on real call patterns.

  • ✓

    Response Time Metrics

    Monitor average time to answer by shift, department, and facility. Identify training opportunities and staffing gaps that affect resident care and family communication.

  • ✓

    Census & Admission Insights

    Track inquiry call volume, response times during business hours, and conversion patterns. Understand how communication affects your census management and admission pipeline.

Built Different. Built Better.

We're not reselling someone else's platform. We built UniVoxx from the ground up for senior care.

50
States Served
24/7
Healthcare-Focused Support
100%
In-House Built Platform

Ready for a Better Phone System?

Schedule a personalized demo and we'll show you exactly what insights your current phone system could be providing—but probably isn't.

Schedule Demo Call (800) 626-8187