A solution designed for your needs
A better way to engage your customers
Office 365 Integration
Automate emails with client-specific information, and automate permissions within single sign-on.
Omnichannel
Endless integration possibilities, empowering agent dashboards to rapidly resolve customers' needs.
Limitless Data Points
A 60-second call, can generate up to 500 data points. Our team can design reports or dashboards to meet your vision.
Automation
Our most common features, included with no additional cost.
- Auto Dialer w/Management Page
- Intelligent Inbound Routing
- Integrated CRM Data
- Call Deflection
Increase Efficiencies
With a variety of integration options, our Contact Center will provide your agents with the information they need, automatically, directly in-front of them. We'll also provide team performance and insights empowering business efficiencies.
E-mail Management with Templates
View and send emails, either custom or automated from rules or templates.
Single Sign-On with LDAP or OAuth
SSO integrations with Microsoft, Google, Facebook, and more.
Performance Management
Compare agent performance from outcomes, surveys, call length, and more.
API
Sync key data points between process automation an data integration
Workforce Management
Automate payroll, with insights on exactly when your team is working and when they're not.
Tailored for
your business. Features Include:
- Agent Assist
- Agent Desktops
- Analytics & Call Quality Reporting
- Barge & Whisper Functionality
- Call Completion Forms
- Call Recording
- Campaign Management
- Customer Dashboards
- HD Voice, Secure Voice
- In-Call Screens
- Instant Messaging with Presence
- Operator Switchboard
- Outbound Dialer
- Queue Management
- Real-Time for Dashboards, Analytics, and In-Call Screens
- Recorded Call Management Page
- Reporting & Analytics
- Screen Pops
- Scripted Introductions
- Skills-Based Inbound Voice
- Supervisor Interface
- Surveys
- Team and Skill Management
- Text Messaging
- Text-Transcription
- Time Management Insight
- Universal Team Messaging
- Voicemail
- Web Calling User Interface
Pricing & Additional Information
We do not believe in a one-size-fits-all approach. We'll create a system to meet and exceed your needs, and won't charge you for the features you do not use. Reporting, alerts, dashboards, integrations, and features are customized to fit your specific needs.
Contact us to schedule a meeting with one of our Contact Center experts and learn how we can create a system that makes your business more efficient.
