A solution designed for your needs

We do not believe one solution fits all. We’ll design a solution that eliminates inefficiencies while improving productivity and customer service for employees and customers.

 

A better way to engage your customers

Office 365 Integration

Automate emails with client-specific information, and automate permissions within single sign-on.

Omnichannel

Endless integration possibilities, empowering agent dashboards to rapidly resolve customers' needs.

Limitless Data Points

A 60-second call, can generate up to 500 data points. Our team can design reports or dashboards to meet your vision.

Pricing Quote

Automation

Our most common features, included with no additional cost.

  • Auto Dialer w/Management Page
  • Intelligent Inbound Routing
  • Integrated CRM Data
  • Call Deflection

Increase Efficiencies

With a variety of integration options, our Contact Center will provide your agents with the information they need, automatically, directly in-front of them. We'll also provide team performance and insights empowering business efficiencies.

E-mail Management with Templates

View and send emails, either custom or automated from rules or templates.

Single Sign-On with LDAP or OAuth

SSO integrations with Microsoft, Google, Facebook, and more.

Performance Management

Compare agent performance from outcomes, surveys, call length, and more.

API

Sync key data points between process automation an data integration

Workforce Management

Automate payroll, with insights on exactly when your team is working and when they're not.

Tailored for your business. Features Include:

  • Agent Assist
  • Agent Desktops
  • Analytics & Call Quality Reporting
  • Barge & Whisper Functionality
  • Call Completion Forms
  • Call Recording
  • Campaign Management
  • Customer Dashboards
  • HD Voice, Secure Voice
  • In-Call Screens
  • Instant Messaging with Presence
  • Operator Switchboard
  • Outbound Dialer
  • Queue Management


  • Real-Time for Dashboards, Analytics, and In-Call Screens
  • Recorded Call Management Page
  • Reporting & Analytics
  • Screen Pops
  • Scripted Introductions
  • Skills-Based Inbound Voice
  • Supervisor Interface
  • Surveys
  • Team and Skill Management
  • Text Messaging
  • Text-Transcription
  • Time Management Insight
  • Universal Team Messaging
  • Voicemail
  • Web Calling User Interface

Pricing & Additional Information

We do not believe in a one-size-fits-all approach. We'll create a system to meet and exceed your needs, and won't charge you for the features you do not use. Reporting, alerts, dashboards, integrations, and features are customized to fit your specific needs.


Contact us to schedule a meeting with one of our Contact Center experts and learn how we can create a system that makes your business more efficient.