Designed around your needs.

We do not believe one solution fits all. We’ll design a solution that eliminates inefficiencies while improving productivity and customer service for employees and customers.

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What we do...

We make website management a breeze for small business owners.

Cloud-Based

Geo-redundant hosted with multiple enterprise grade data centers. Up to 99.99999% uptime, guaranteed.

Global Reach

Worldwide support - with customers currently in North America, South America, Africa, Asia, and Europe.

Limitless Data Points

A 60-second call, can generate up to 500 data points. Our team can design reports or dashboards to meet your vision.

Best of Call Center

Office 365 Integration

Automate emails with client-specific information, and automate permissions within single sign-on.

Omnichannel

Endless integration possibilities, empowering agent dashboards to rapidly resolve customers' needs.

Limitless Data Points

A 60-second call, can generate up to 500 data points. Our team can design reports or dashboards to meet your vision.

Automation

Our most common features, included with no additional cost.

Auto-Dialer w/Management Page
Intelligent Inbound Routing
Integrated CRM Data
Call Deflection

Increase Efficiencies

With a variety of integration options, our Contact Center will provide your agents with the information they need, automatically, directly in-front of them. We'll also provide team performance and insights empowering business efficiencies.

E-Mail Management with Templates

View and send emails, either custom or automated from rules or templates.

Single Sign-On with LDAP or OAuth

SSO Integrations with Microsoft, Google, Facebook, and more.

API

Sync key data points between your CRM, enabling business process automation and data integrations.

Workforce Management

Automate payroll, with insights on exactly when your team is working and when they're not.

Performance Management

Compare agent performance from outcomes, surveys, call length, and more.

Best of Call Center

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See our platform in action

Communicate your digital product with simple interactions, and an auto-rotation script for webflow tabs.

Clone our high
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Tailored for your business. Features include:


Desk Phones, Mobile Application, or Web Calling

Agent Assist

Agent Desktops

Analytics & Call Quality Reporting

Barge & Whisper Functionality

Call Completion Forms

Call Recording

Campaign Management

Customer Dashboards

HD Voice, Secure Voice

In-Call Screens

Instant Messaging; Presence

Operator Switchboard

Outbound Dialer

Queue Management


Desk Phones, Mobile Application, or Web Calling

Real-Time for Dashboards, Analytics, and In-Call Screens

Recorded Call Management Page

Reporting & Analytics

Screen Pops

Scripted Introductions

Skills-Based Inbound Voice

Supervisor Interface

Surveys

Team and Skill Management

Text Messaging

Text-Transcription

Time Management Insight

Universal Team Messaging

Voicemail

Web Calling User Interface

Why UniVoxx?


UniVoxx makes working remotely or from home more professional and accessible than ever!

Ultra-secure and reliable service powered by multiple enterprise-grade data centers

Companies can have as little as one or as many as 1,000 extensions with locations at multiple addresses

Optional desk phones available with 100+ supported devices to choose from

Dropship delivery with simple setup and user friendly-portal

99.999% guaranteed up-time

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