We didn't start in senior care - we evolved into it. We were already building our own platform when skilled nursing operators began finding us, stuck in a corner of telecom with almost no innovation. Rebadged platforms, offshore support queues, and phone systems that treated a 24/7 care building like any other small business. The need was impossible to ignore, so we leaned in. Every feature since has been customer-driven. 911 audit trails, offline-phone alerts, the Facility Dashboard, the Hold Music Studio, EMR-connected routing - each one built because a need was identified, not because a roadmap said so. Owning every layer of the stack means when a customer needs something, we build it; and when something breaks, there's nobody to point fingers at but ourselves. Today the platform serves organizations in all 50 states, 90% of our business is senior care, and the standard that keeps a nursing facility safe at 2 AM is the standard every customer gets.
Our customers protect people. We take that personally. Service isn't a tier we charge extra for; it's the product.
100% of the platform is ours - from call routing to dashboards. Rapid features, custom solutions, no third-party excuses.
A named support team, <15-minute median ticket response, and installers who show up on-site.
The best way to understand UniVoxx is a 20-minute conversation with the people who build and support it.