99.999% uptime 24/7 U.S. support <15 min response 9.2s avg answer All 50 states
Operations, Understood

We speak census, shifts,
and survey-readiness.

Our team supports senior care buildings all day, every day. When you call, you won't be explaining what a med cart is.

Industry best practices
We know how to make users answer phones, disable DND, lock ring volume, and configure exactly where calls ring.
Shift-aware analytics
Morning, evening, night - every metric cut by the shifts you actually run.
Install without disruption
Our team works around care routines - go-lives that residents never notice.
911 Call Analytics by FacilityLIVE
FacilityBeds911/BedStatus
Oak Manor1200.02Below Average
Riverside950.04Below Average
Mapleview1100.13Average
West Park850.15Average
Oakwood1020.22Above Average
Insight: Oakwood's 911 rate is 11× Oak Manor's - worth a conversation with the DON before it becomes a readmission trend.
911
Audit trails, per facility - a year of records in two clicks
Proactive monitoring, always on
Every device is watched around the clock by our U.S. team, so problems get caught before anyone complains.
24/7
U.S.-based support that understands healthcare
Why It's Different Here

Features generic VoIP
structurally can't match.

PointClickCare Marketplace Integration

Family calls route to the right room automatically. Caller identity on the first ring, synced with your census within minutes.

911 Pattern Analysis

Per-bed emergency call analytics identify quality signals like calling too much or too little, and correlate with readmissions.

Nurse-Station Alerting

Nurse stations, emergency phones, and life-safety lines are monitored continuously, so any drop triggers an immediate alert.

Overhead Paging

Paging by wing, floor, or facility, integrated with the same system, on the same bill.

Family-Experience Analytics

See when admissions and family calls go unanswered and how it impacts satisfaction and census, then fix the staffing, not the blame.

Portfolio Dashboards

Compare facilities, standardize operations, and hand leadership the Monday report automatically.

Built for buildings
that never close.

Book a 20-minute walkthrough and see what a phone system built for senior care actually looks like.

We pick up. We show up. - The UniVoxx Promise