Privacy Policy

Last Updated: February 2026

UniVoxx LLC ("UniVoxx," "we," "us," or "our") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or otherwise interact with us.

Information We Collect

Information You Provide to Us. We collect information you voluntarily provide when you register for an account, subscribe to our services, request a demo, or contact us. This may include your name, business name, email address, phone number, billing address, shipping address, 911 registered address(es), and payment information (credit card or bank account details).

Information Collected Automatically. When you visit our website, we may automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. We may use cookies, web beacons, and similar tracking technologies to collect this information.

Call Data and Service Usage. In the course of providing our telecommunications services, we collect call detail records (CDRs), including originating and terminating phone numbers, call duration, date and time of calls, and similar usage data. This data is necessary to provide, maintain, and improve our services.

How We Use Your Information

We use the information we collect for the following purposes:

1. To provide, operate, and maintain our telecommunications services and your account.
2. To process payments, bill you for services, and manage your subscription.
3. To provide customer support and respond to your inquiries.
4. To comply with legal obligations, including E911 requirements and regulatory reporting.
5. To send you service-related communications, updates, and administrative messages.
6. To send you marketing and promotional materials (which you may opt out of at any time).
7. To monitor and analyze usage trends to improve our services and user experience.
8. To detect, prevent, and address fraud, abuse, and security issues.
9. To enforce our Terms of Service and other agreements.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information in the following circumstances:

1. Service Providers. We share information with third-party vendors who perform services on our behalf, such as payment processing, call routing, number porting, data hosting, and analytics. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.
2. Legal Requirements. We may disclose your information if required to do so by law, regulation, legal process, or governmental request, including to comply with E911 requirements, law enforcement requests, subpoenas, court orders, or similar legal processes.
3. Business Transfers. In the event of a merger, acquisition, reorganization, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Protection of Rights. We may disclose information to protect the safety, rights, or property of UniVoxx, our customers, or the public as required or permitted by law.
5. With Your Consent. We may share your information for any other purpose with your explicit consent.

Data Security

We implement reasonable administrative, technical, and physical security measures designed to protect the personal information we collect. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you with our services. We may also retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Call detail records and service usage data are retained in accordance with applicable telecommunications regulations.

Your Rights and Choices

Account Information. You may update, correct, or delete certain account information at any time by logging into your UniVoxx management portal or by contacting customer support at (313) 626-5000 or support@univoxx.com.

Marketing Communications. You may opt out of receiving marketing emails by following the unsubscribe instructions in any marketing email we send or by contacting us directly. Please note that you may continue to receive service-related and transactional communications.

Cookies. Most web browsers are set to accept cookies by default. You can usually modify your browser settings to decline cookies. If you choose to decline cookies, some parts of our website may not function properly.

Do Not Track. Our website does not currently respond to "Do Not Track" browser signals.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently collected personal information from a child under 18, we will take steps to delete such information promptly.

Third-Party Websites

Our website may contain links to third-party websites or services that are not owned or controlled by UniVoxx. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on our website and updating the "Last Updated" date. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

UniVoxx LLC
Phone: (800) 626-8187
Email: support@univoxx.com
Website: www.univoxx.com