Most phone vendors find out something broke when you call to complain. UniVoxx watches every device, every minute, and catches problems first.
A nurses-station handset stops responding in the middle of a busy morning.
Every other phone on-site is still online - so it’s this device, not an outage. Verdict: likely unplugged.
SMS + email to the people you choose, with the exact location and fix.
Phone re-plugged, back online, incident logged.
Every device heartbeat-monitored, with diagnostics that tell you why it's down - likely unplugged, network issue, or facility outage.
Unusual emergency-call patterns flagged per facility with automatic administrator notification, so leadership hears it from us first.
When answer rates slip past your thresholds, the right people know automatically - not at month-end review.
Your thresholds, your recipients, your channels. SMS and email, per facility or portfolio-wide.
When a phone is down, its calls forward automatically - zero missed calls while the fix is on the way.
Our team stays in the loop and keeps everything running. We watch events as they happen, so issues get handled fast.
See proactive monitoring live - we'll simulate an incident on a real device during your demo.